Shipping & Returns.
At Essmo, we carefully prepare and package every order to ensure your pieces arrive safely and beautifully presented.
Order Processing
Please allow 2–7 business days for your order to be processed and dispatched, excluding weekends and public holidays.
As some of our products are individually made and finished by hand, processing times may vary depending on order volume and product availability.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping & Delivery
Shipping costs are calculated at checkout and will vary depending on your location and selected delivery method.
Please note that processing times are separate from shipping transit times.
While we aim to have your order delivered as promptly as possible, delivery times may be affected by public holidays, weather conditions, carrier delays or other circumstances beyond our control.
Urgent Orders
Need your order a little sooner?
Please contact us at essmostudio@gmail.com before placing your order, and we’ll do our best to accommodate your request.
While we cannot guarantee expedited processing, we’ll always try to help where possible.
Returns & Exchanges:
At Essmo, every piece is created with care and attention to detail. We take pride in the quality of our products and want you to feel confident when shopping with us.
Faulty or Damaged Items
If your order arrives damaged, faulty or not as described, please contact us at essmostudio@gmail.com with your order details and photographs of the item, where possible.
We encourage you to get in touch as soon as possible so we can assist you promptly.
In accordance with Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Where a return is required for a faulty product, we will provide instructions and arrange return shipping where applicable under Australian Consumer Law.
Change of Mind
As a small business, we do not offer refunds or exchanges for change of mind, including incorrect product or fragrance selections.
We encourage you to carefully review product descriptions and details before purchasing.
This policy does not affect your rights under Australian Consumer Law.
Handmade Characteristics
Some Essmo products are individually cast and finished by hand. Slight variations in colour, texture, pattern and surface appearance are natural characteristics of the materials and processes used.
These variations contribute to the individuality of each piece and are not necessarily considered faults.
This does not exclude your rights under Australian Consumer Law where a product does not meet applicable consumer guarantees.
How to Contact Us
For any questions regarding returns, exchanges or product concerns, please contact:
Please include your order number and a brief description of your concern so we can assist you as efficiently as possible.